Approximately 17% of current Lifeline calls last year were abandoned before a caller could get help, while 41% of texts and 73% of online chats were left unanswered.Approximately 17% of current Lifeline calls last year were abandoned before a caller could get help, while 41% of texts and 73% of online chats were left unanswered.Approximately 17% of current Lifeline calls last year were abandoned before a caller could get help, while 41% of texts and 73% of online chats were left unanswered.